Broken track wheel looks to be common, but I have less than two hours on my machine. Is there not a parts list somewhere that you can orders parts from?
It is not common, but there have been a handful (out of ~23,000 machines sold.)
Post a picture, and support will take care of you.
I’m so sorry to hear that you’ve hit this snag with your Glowforge. When you have a moment, would it be possible to obtain a picture of the part in question, just so we can ensure the best next steps are provided?
Once we can review the photo, we’ll send over the next best steps. Thank you!
I see we’ve been working on this through email, so I’m going to close this thread.