Broken Washer

Hello, not sure if this washer is a universal part I can pick up from a hardware store or if it is proprietary from GF. I am desperate to continue printing as I have a number of deadline projects to complete. Any help is much appreciated! Thank you.

Meant to include photo . . .

Support will provide a replacement.

They are not generally available. They are a very common type of part, but the exact size needed for the Glowforge is not easily sourced.

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Thank you–appreciate the feedback!

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Have you sourced this before? And, if so, where? Also, can I repair the existing one which, as you can see in the photo, is split in order to continue printing?

I’m so sorry to hear about this! It looks like you already emailed us about this. We’re working on getting a replacement to you over there, and we’ll follow up by email as soon as that’s on its way. I’m going to close this thread in the meantime. More soon!