Bug: Rotation bounding box and missing artwork


#1

I think others have reported variations on this, but it’s my first time. Perhaps because I normally don’t do much in the UI.

Anyway, I have this design, which I copied and pasted in the GFUI to make 6 copies. I then painstakingly rotated and nudged them around in order to fit them onto the material I had available. Just to make sure an alignment problem wouldn’t cause one to go off the edge, I set all the inner parts to Ignore and ran a light score around the outside edges. Yay, it all fit perfectly! So turn the other parts back on, hit print, and wait an hour and a half.

And then I notice that one of them isn’t printing. What’s up with that?

Indeed, after the job finishes I can see it’s greyed out:

What’s going on here?

Turns out the process of rotating causes really glitchy changes in the bounding box around the artwork. Unfortunately, because I had used the GFUI as intended, to arrange things on the bed, my careful alignment was wasted and I had to eyeball the replacement’s position.

Trap for young players, I guess.


#2

Any chance of there being a tiny dot or something else included in that one rep? (I know, you probably already thought of that).


#3

If the design includes engraves near the edge, that could be the issue – scores will go out to the ragged edge, but engraves can be speed-limited. Can’t tell from my phone the details of your design… HTH


#4

You guys don’t have to guess what it is. I explained the bug in my post.

I made a little recording of how it behaves as you rotate:

It’s maybe, in some sense, technically accurate because it’s using the extents of the original box, rotated. But there are two problems: the way that it’s displayed (throwing away the original rectangle and drawing a new one) is bizarre, and regardless of all that, if there’s nothing being cut or engraved outside the usable area, it should let you use it.


#5

Thank you so much for letting us know about this. The details and screenshots are very helpful.

I’ve let the team know, and we’re looking into it now.


#6