Thanks again for your patience while we looked into this. I’ve made a small change on our end that should clear this up. Could you please do the following for me so that the change can be applied?
- Turn off your Glowforge.
- Open the lid of your Glowforge.
- Wait at least 10 seconds.
- With the lid still open, turn on your Glowforge (please do not touch the button on top of the Glowforge - only the switch on the back).
- Once the Glowforge is on, wait around two minutes, keeping the lid open, so it can download and apply the necessary updates.
- When the update is complete, your unit should reboot on its own. When this happens, go ahead and close the lid.
- Your Glowforge should proceed to connect and calibrate, then you’re ready to print!
If at any point during these steps, the button on top of your Glowforge glows with any color other than white, or if you run into any other trouble, please stop and let us know.
Thanks!