Received my Basic in January. For the most part, it has worked as advertised. However, for the 2nd time now, it is doing nothing but “Calibrating”. For 3 days now. I have done the following:
Reset the router
restarted the machine
cleared my cache
restarted my laptop
cleaned the camera
re-loaded my engraving items
All this I have seen on other posts - and now, still, NOTHING. Yesterday, I emailed customer support and have yet to hear a reply. This happened back in Feb also, with DAYS passing without word from Customer Support. If there is one complaint, its that they take entirely too long to reply. My engraving project is for a customer - on a deadline here.
anyone have a fix? Better luck with Customer support?