I checked all the lenses. They look fine. I can’t see anything abnormal.
I followed all the next steps and it’s still not working. I get the initial ticking/tapping sounds when it first turns on and then nothing. Just the Glowforge ‘whir’ idle noise.
Thank you so much for trying those steps.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.