Calibration...won't function normally

[Jules]

Well, you’ll probably need to let support look at the logs if you don’t want to try again while waiting. Sometimes it works on subsequent attempts.

One other thing recommended for them to analyze:

@pip

We’re not finished! If the trouble continues, could you please run one more test? This test requires a laptop or desktop computer. If possible, try these steps from a laptop computer placed on top of your Glowforge (and on the same Wi-Fi network) for the most accurate results.

1. Run the test

• Mac: Open Finder/Applications/Utilities/Terminal, then type the following command, and press the return key: ping -c 50 app.glowforge.com
• Windows: Open the Windows Run dialog box by pressing the Windows key + R
  In the dialog box, type “cmd”, then “Run” or “OK”
  Type the following command, then press the return key:ping -n 50 app.glowforge.com

2. Allow the test to finish. When it is complete you will see results under a “ping statistics” header.

3. Take a screenshot of the results

• Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
• Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.

4. Reply to this email with the following:

• The file you saved in Step 3.
• A description of what’s happening, what you’ve tried, and what results you’ve seen so far.

Good luck!