Camera didn't take a picture

Community Support
1

I am having constant problems with my Glowforge giving the error message that it didn’t take a picture. I have followed the instructions with respect to checking the cable connections, cleaning the camera, etc. and nothing is helping.

I have restarted the machine dozens of times, reset the WiFi router and tried everything I can think of.

Attached are pictures of the error message as well as all of the cable connections.

Please advise. Thank you.

Greg St. George

Glowforge Error
Glowforge Error634×787 88.2 KB
IMG_20210125_142943475
IMG_20210125_142943475612×816 18.2 KB
IMG_20210125_142956772
IMG_20210125_142956772612×816 49.1 KB
IMG_20210125_143014729
IMG_20210125_143014729612×816 43.3 KB
IMG_20210125_143032442
IMG_20210125_143032442612×816 48 KB
IMG_20210125_143038529
IMG_20210125_143038529612×816 44.2 KB

2

That bites :frowning:
Posting here opened a ticket in their CS system. A staff member will be along shortly to let you know what they can see from the back end!

3

Thank you.

4

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.