Oh no, I’m sorry to hear about the trouble @adorned34.
It’s possible for the QR code to look blurry but still be read properly. I’ve checked the most recent prints, and I can see in the software logs that the barcode was recognized successfully and processed by the software.
@jules has provided some excellent troubleshooting steps, did they help?
Next, I’d like you to run one more test. Could you please do the following?
1. Place a sheet of Proofgrade material in the bed of your Glowforge with the QR code visible
2. Open the Gift of Good Measure design in the Glowforge app
3. If your Proofgrade material is not detected, the app will say “Unknown” near the top left-hand corner. If this is the case, please take a screenshot of what you see in the app. Please include the “Unknown” message at the top-left, the rulers, the visible QR code, and as much of the app as possible:
Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop
Windows: Click on the Start Menu and search for the Snipping Tool. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file
4. Send us the screenshot and we’ll investigate.
Thank you in advance for taking the time to do this! I’m so sorry for the inconvenience this has caused you.