Not a big deal but would be nice for the camera to work especially when I have other users using the Glowforge.
Mine did this too, but it worked fine after I cleaned all the cameras.
My first one had the same issue which to me was no big deal i can always pick the PG Material. It was returned but i think for another reason and the second one has the same problem and i clean my lens every day after I’m done…
I will try and clean all the spots they tell you to clean again tomorrow.
I clean mine with the lens cleaner i use with my DSLR camera’s still fuzzy. If anyone has a better way let me know…
I bought a big bulk box of the same Zeiss wipes they sent in the starter kit… Pretty cheap.
That’s what I used but found that my camera lens cleaner and lens cleaning fluid better for the camera itself. Still use the wipes for the mirrors.
Thanks for letting us know about this, and I’m sorry for the trouble. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace or repair this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.