Hi everyone!
Hoping someone might have some ideas. Our Glowforge Pro suddenly stopped working a couple of weeks ago. Every time I try to start a job, I get the same error message, and the Glowforge arm doesn’t even begin to move.
So far I’ve:
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Cleaned all of the camera lenses.
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Checked that all cable connections are secure.
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Restarted and power-cycled the machine multiple times.
Unfortunately, none of that has helped, and the exact same error keeps appearing.
Has anyone experienced this before or have any suggestions on what else I can test or troubleshoot before reaching out for repairs? I’d really appreciate any advice. Thanks so much!