Camera Lid Did Not Take Picture AFTER replacing Black Cable

I am still getting the “camera didn’t take a picture” error from my Glowforge after changing the cable on the lid. All other connections are closed and everything is clean. Does anyone know or have a suggestion on what else it could be or what I could do? I have contacted Glowforge many times and have not gotten any responses back.

If you’re not getting any responses you probably have an email problem to fix. The help desk sends an automatic response when you open a ticket (via email) and they don’t ignore any support requests. Use a different email service or check your spam folder.


I’m getting an automatic email response, but not an actual person emailing me.

Great! That means you’ll soon be contacted by a real person.

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