Camera not taking a picutre

I just did a deep clean following the instructions on the Glowforge website. After turning the machine back on it did not “take a picture”. I replaced the black cable with a spare I had on hand (this isnt my first time to replace the cable so I had a spare). Its still not registering for the camera. Does anyone have any suggestions to fix while I wait for a response from support?

Hello! I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.