Camera not working stuck in scanning

Today I woke up ready to work and the machine gave me an error camera not connecting . I follow the steps on how to clean check that the things are connected and the clips are flat and still giving me the same error I’ve been working on this for almost an hour and no luck ! contacted support and still no feedback ! I have googled online with no luck and I have rebooted several times and still the same error . Please help ! Have orders to fulfill Processing: 62CF8514-362C-42DB-957F-6A48F6008992.jpeg…
Processing: FD54AB10-EC4D-4A72-BCE2-404DD905825D.jpeg…
Processing: ED9DB574-F522-4EF2-873D-0E7624D15145.jpeg…
Processing: 26FBFF7F-AA26-457B-9F1A-5B2AB02A4A67.jpeg…
Processing: 68C181E6-9D62-4DFA-B7E8-B4E9FEEF1DDA.jpeg…
Processing: CAA03DF2-729B-4F8E-85DE-DA9D2BF0788F.jpeg…

Might want to retry those pictures. You hit post before they finished processing.

Hi @Gerlinde.Martin2017! I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.