Camera on lid won’t move to center on New Glowforge Pro

New Glowforge Pro owner. Install went well but then when I went to the dashboard my image looks like this on my screen. I have, cleaned lenses, turned the machine off. I did the refresh bed image. many times. It is like it just won’t move. I don’t know what to do. This machine was a lot of money to not get tech support. I only got an email saying to clean the lenses. ugh… I would just like to move forward so I can get to work.

The auto-response acknowledges that you have an open ticket with tech support - once you’ve confirmed you’ve done the basic steps requested you will get a further response from them. You’d be shocked at the number of posts here that start with “nothing works” that were solved by cleaning the lenses. I don’t think that’s your issue, but so you understand why that’s what they start with.

Take a picture of the camera itself (the one on the underside of the lid). It looks like it might have gotten jarred - which may be fixable with a quick tweak - both those are supposed to be glued into place so it may require a warranty exchange. Fingers crossed it’s the former!


There is a bad supply chain issue with us in tech. I have experimented on some other machines and at least in my opinion, there are lots of parts subbed out but in best judgement.

Other then a machine like Thunder, I challenge you to find one in a better situation right now…I follow lots of laser groups and seeing a lot of them with some bad issues. Glowforge is not doing to bad.

Maybe you are not the right fit to have a laser at this time. There is a new cricut that has great reviews.

However, if you want to seek help with other glowforgers, then I would recommend an edit to your request :slight_smile:

What items do you have in your backlog?


I wasn’t looking for judgment. Just guidance. I Just like to get what I pay for is all… I have a circut and I am very capable of operating a laser. Thanks for your kind words and encouragement. Very uplifting to help a girl out. A tech has reached out to me at this point.

1 Like

IMO, gender has nothing to do with anything in this thread.

I’m glad you were able to receive the support you were wanting.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.