Camera problem?

Community Support
21

They are working on additional software updates that will hopefully help this. It’s pretty much a similar issue that nearly everyone faces.

22

Thanks for posting about this.

Like @Jules mentioned, your Glowforge can currently print up to 11 x 19.5 in. Engravings take extra room to speed up and slow down, so the area may be a bit smaller. We’re working on software improvements that will increase the printable area as well as the camera’s field of view.

Would you be willing to do the following to investigate further?

  1. Turn off your Glowforge.

  2. Check for small pieces of debris or dust.

    • Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
    • Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
    • Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.

  3. Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.

  4. Turn your Glowforge back on.

  5. Create a file with a rectangle with a stroke and no fill that’s 10.5" by 19". (If you’d like instructions on how to do that, just let us know.)

  6. We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the center of the bed.

  7. Upload your file, and center it over the Proofgrade Draftboard.

  8. Take a screenshot of the workspace to show us the artwork placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.

    • Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
    • Windows: Click on the Start Menu and search for the Snipping Tool. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.

  9. Send us the screenshot and we’ll investigate.

Thanks!

23

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.