Cannot get out of "FOCUSING" mode

In middle of job and engraving ceased. Have checked all connections. Went in with a cleaned machine. Have rebooted numerous times and still only in focusing mode. Help please, trying to get product out to customers.

UPDATE; Still can’t get out of Focusing, Status says operational, cleared browser, log out and in, cannot refresh camera view in fact cannot do anything.

Timewise going on 2 hours.

Here are the troubleshooting steps you should work through:

Have been through the list of items to check several times, cleaning, browser, wifi etc.etc. still no go. waiting for GF staff response. Thanks.

What type of material is in the bed?

I’m so sorry you ran into trouble. It looks like your Glowforge is connected and you’ve been able to print since contacting us. That’s great!

Could you please let me know if you’re still experiencing any problems?

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email