I’ve spent 3 hours troubleshooting.
I’ve restarted several times. Unplugged. Cleaned the Glowforge. Cleaned the lens. Reseated the head and make sure the connection is clean. Cleared cache through browser. Hit shift f5. restarted the computer several times. Deleted files since I don’t have premium thinking they are giving me limits.
I had a similar issue once before and found that it was an error in the particular file that I was trying to cut. So, I’ve tried multiple files including the rizers I first printed and can feel confident it is not a problem with a particular file now since I’ve tried several different ones. Simple files and more complex.
Please, what else can I try?