I’m logged into the app and can control my glowforge, but the gallery and shop tabs ask for a user ID and password and it isn’t accepting mine.
Are you the original buyer? If yes, are you using the same email? If yes, then I don’t know - if either of those are a no, login with the original info.
(I bought mine under one email, and use it under another - so I login to the original only when I’m buying on credit or the like and adding new users, everything else is under the new email)
Fingers crossed!
Had to do a password reset to fix the problem.
Yes and Yes. But the password reset fixed it. It was almost behaving as if their authentication server was down.
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I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com.