I’m logged into the app and can control my glowforge, but the gallery and shop tabs ask for a user ID and password and it isn’t accepting mine.
Are you the original buyer? If yes, are you using the same email? If yes, then I don’t know - if either of those are a no, login with the original info.
(I bought mine under one email, and use it under another - so I login to the original only when I’m buying on credit or the like and adding new users, everything else is under the new email)
Had to do a password reset to fix the problem.
Yes and Yes. But the password reset fixed it. It was almost behaving as if their authentication server was down.
I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at firstname.lastname@example.org.