Can't find my printer

Community Support
1

I got a new router a while ago and I haven’t had time to work on my GF for quite a while but today when I connected it to my router I can’t find it on my account. I have scoured the internet but either no one has had this problem or I don’t know how to describe it. I have put in a ticket but it is the weekend and I do have a little time to play now. I can see my GF on my network just can’t find it in the app. It just says select a printer with none to select.

Please help if anyone knows!

Thanks,
Drew

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2

You probably just need to go through the wifi setup again. Hold the button down for 10 seconds until it turns teal, connect your computer to the Glowforge wifi, etc. Here’s a link to the pertinent troubleshooting page: https://glowforge.com/support/topic/troubleshooting/wi-fi

3 Likes
3

Well it isn’t showing up on my Mac (Chrome) but it is working on my PC also Chrome so who knows. Thanks for your response!

1 Like
4

Sounds like some kind of bug support should know about. It should at least show up offline.

1 Like
5

I’m so sorry to hear about the printer not appearing in Chrome for Mac. Thanks for reaching out about this. We need a bit more information to investigate. Please do the following:

  1. Go to https://www.whatismybrowser.com/
  2. Click the link underneath “Share my system info with tech support”
  3. Copy the highlighted link
  4. Reply to this, and paste in the link provided

This will help us understand the details around your error so we can work on it for you. We will update you once we have more information.

6

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.