Can't search Proofgrade materials in the app

The text box where you type the Proofgrade material you want to select at the top left corner of the GFUI no longer responds to typing.

3 other people have reported the same tonight on the Facebook Glowforge Users Group.

Perhaps related, the browser network tab shows that the “get-user-preferences” API call by the webpage is returning a 404 not found error (

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Confirmed, multiple browsers.

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Same problem here as well.

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Same problem here

Glowforge Pro
iPad Pro—- Safari

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Switched materials twice about 10 hours ago. Had to type plywood in for it to repopulate the listings with maple because i have not been using it a lot lately. Worked as expected.
Have they pushed an update or something?

It appears to be working again here

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Yup! Working here now as well.

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Contentful/ API Degraded Performances

Confirmed working again

@dan84 Thank you for reaching out to us. I’m sorry you ran into trouble using the app. It looks like there was an issue in the app yesterday that we have since fixed. Please close your browser completely, re-open and try it again.

Please let us know if you are still running into trouble.


It is working normally again, thanks for checking

@dan84 I’m glad to hear its working again! Thank you for letting us know.

I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at We’re happy to help!