Can't Select Material

Community Support
21

Use the manual set focus option - once you manually add the settings for your material - set the focus manually, that will let the machine know what the material thickness is and away you go! Works for many here in the UK - might keep you going at least until they’ve sorted it officially,

2 Likes
22

ok, thanks. The size of your drawing has been respected with this method ?

23

same here. killing me over here.

25

I confirm that you can select “set focus” (by clicking on the three vertical points) to be able to cut materials. The size of my drawing was respected.

26

yeah, no impact on file - just refocussing camera and sensor on material to calculate thickness.

27

Me too. I tried both Safari and Chrome.

28

GF staff don’t participate in this site anymore. The only people reading these posts are fellow owners.

2 Likes
29

“We” are all owners and users just like you. GF support do not monitor this site and haven’t for years now.

3 Likes
30

FYI glowforge ppl, here is the console error in chrome:

Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
spa-v1-0eb560edccc7c9003145.js:1 Glowforge socket connection opened
vendor-v1-1514fce521fae246c0db.js:2 Canvas2D: Multiple readback operations using getImageData are faster with the willReadFrequently attribute set to true. See: HTML Standard
getAverageColor @ vendor-v1-1514fce521fae246c0db.js:2
fs.js:4 TypeError: Cannot read properties of null (reading ‘type_name’)
at spa-v1-0eb560edccc7c9003145.js:1:1182468
at Array.sort ()
at o.getFilteredMaterials (spa-v1-0eb560edccc7c9003145.js:1:1182426)
at o.value (spa-v1-0eb560edccc7c9003145.js:1:1183500)
at Br (vendor-v1-1514fce521fae246c0db.js:2:7104835)
at Fr (vendor-v1-1514fce521fae246c0db.js:2:7104630)
at bs (vendor-v1-1514fce521fae246c0db.js:2:7140429)
at dc (vendor-v1-1514fce521fae246c0db.js:2:7131676)
at fc (vendor-v1-1514fce521fae246c0db.js:2:7131601)
at tc (vendor-v1-1514fce521fae246c0db.js:2:7128631)
r @ fs.js:4
fs.js:4 LOG_ERROR Rendering error in
in o
in h
in div
in e2
in div
in r
in OnClickOutside(r)
in g
in h
in div
in div
in div
in WithPopover(o)
in x
in div
in ForwardRef
in H5
in div
in o
in h
in o
in x
in withContentfulPage(workspace)
in x
in div
in Unknown
in ide
in x
in RouterContext
in Router
in l
in i TypeError: Cannot read properties of null (reading ‘type_name’)
at spa-v1-0eb560edccc7c9003145.js:1:1182468
at Array.sort ()
at o.getFilteredMaterials (spa-v1-0eb560edccc7c9003145.js:1:1182426)
at o.value (spa-v1-0eb560edccc7c9003145.js:1:1183500)
at Br (vendor-v1-1514fce521fae246c0db.js:2:7104835)
at Fr (vendor-v1-1514fce521fae246c0db.js:2:7104630)
at bs (vendor-v1-1514fce521fae246c0db.js:2:7140429)
at dc (vendor-v1-1514fce521fae246c0db.js:2:7131676)
at fc (vendor-v1-1514fce521fae246c0db.js:2:7131601)
at tc (vendor-v1-1514fce521fae246c0db.js:2:7128631)
Saga Stack: undefined

Looks like there a problem with type: object in JS. Im on heavily filtered internet, but thats what its looking like.

31

Support won’t see this at all. Send your info. to them in an email.

3 Likes
32

Glowforge is working on it, you can subscribe to be notified of issues and when they’re resolved here: https://statuspage.glowforge.com/

8 Likes
33

How do we contact Glowforge for the quickest response to issues in general?

34

Thanks for posting this!

35

mines fixed now!

36

I had the problem with Chrome but Firefox worked.

1 Like
37

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.