I had an issue and replaced the x-axis band in my glowforge, but I am still having a problem with the carriage plate jerking as it moves across the laser arm. Having removed the carriage, I see obvious protrusions in the wheels that might be causing this. I need to replace the carriage plate wheels. Can someone help me order those?
Support will arrange it (and posting here opens a support ticket), but they’ll need a clear picture first.
I see you also emailed us about this issue and I’ve just sent you a response there. To avoid duplication I’m going to close this topic and we’ll continue to work with you over email.