Catalog items won't render

Community Support
1

Why when I select some of the basic items like the glowforge metric founders ruler etc it says rendering your design and then nothing appears on the page? This seems like a bug/issue.

2

Did you accidentally delete the file at some point? There is a autosave setting that saves the file as it last appeared when the program was closed.

To restore the catalog files, open the file in the work area and click on the little […] icon on the top row…you can Reset the Design in the sidebar that pops out.

2 Likes
3

Thanks for the answer, @Jules - that’s right!

You may not see a design (and see a “No Artwork” message) if the original design’s artwork was deleted while preparing a print. When you edit a design on your Workspace, the changes are automatically saved as you make them. That means that if you close your browser, navigate to another page, or just hit refresh, your work will pick up right where you left off.

Should you make a change by mistake, you can use undo any time until you leave or refresh the page. If you want a clean start, you can always go to your dashboard and click the upload button to upload the file again. If you got the design from the catalog, then you can start fresh by opening the design, clicking on the three-dot icon, and choosing “Reset Design” to remove all changes.

The next time you run into this, could you please try the following steps for me?

  1. Open the design in the Workspace of the Glowforge app.
    1243Ă—401 74.6 KB
  2. Click the “…” button
  3. Click “Reset Design”
  4. The artwork for this design should load into the Workspace, and the following message should appear in the bottom right corner:

Let us know how it goes.

4

Ah ha!!! That was bloody simple…but I wonder whether this is the best way to do things? Just thinking out loud, but perhaps a dialog that asks whether you wish to save changes or reset design would be useful?

Thanks for the quick reply and apologies for my tardy reply!

Nick

5

I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!

Thanks for the suggestions! I’ll make sure the team gets them.