Last time I posted on here for different reasons and I have sent in my support ticket as of moments ago. The only panic here is that I was mid-production for a number of things I will be selling at Emerald City Comic Con. Bought a booth for sales, bummed out that the glowforge has decided that its going to have a centering problem today, just days before the show.
That said, my experience with the replacement they’ve sent me has been fantastic. I am on number 2 and was perfectly happy, still am, just wondering what I can do.
I’ve followed all the tutorials set before me in this forum. I’m currently keeping the lid open for an extended period of time to see if theres some update im missing.
What seems to be happening right now, is that I turn the glowforge on, I can hear it cycling and then, usually when it centers up underneath the camera, it just stays put. Like the motors are just not engaging or something.
I’ve seen some people say resetting router and internet connection helps, so I suppose I’ve got one more course of action to do, but it does seem far fetched that would be the fix. I’ll be doing that next but can someone explain that to me?
Also, I’m curious if there are any additional courses of action I can do to get up and running outside of the following suggestions that I’ve already tried:
Cleaning the lenses/cameras, properly of course
Checking the lid connections
Logging out of the website, and updating chrome
Moving the head to the upper left and under the camera
Open lid (mid process)
To be tried:
Perhaps it is the wifi, but if anyone has any additional work around I’m all ears.
Hoping for the best! Love the team! I know its not easy to constantly provide support!
EDIT: Router/Modem Reset didnt work. Working the other below suggestions.