Keep stay in scanning and centering. after switch on…anybody got that problem…yesterday use is normal, first time have that problem, already clean the camera/ reboot modem and router/ stand next to her and use mobile connect…still not work…
Help!!!
thanks all!
got aother problem…the printer head was move over the print area and crash the door when i switch it on in centering mode…what can i do to fix it?
everything was work well until today i switch on…
And i’ was using the basic version glowforge hope can help fix it.
thanks!
Support is going to need to take a look at the metrics for your machine to see what is going on. Sit tight until you hear from them, and be sure to check your emails. 
I’m sorry to hear you ran into trouble. I see you’ve already contacted us about this via email, and I just followed up there with some troubleshooting steps. I’m going to close this thread now. Thanks for letting us know about this.