Checking my own machine's logs

[jmikaladesigns]

Am I able to check my own logs when something goes wrong with my laser?
I’m in the middle of an important project and my room IS NOT HOT AT ALL and my laser won’t work.
It’s actually a very cool evening.
Super frustrated.

[jbmanning5]

Sure thing.

Not Calibrating or Scanning

Thanks for your patience, @Tom_A. It looks like your Glowforge was able to calibrate and print today. According to the logs on our end, it looks like the unit’s Wi-Fi connection was unstable during the time you reported the problem, resulting in timeouts that interrupted the calibration process. However, I’d like to take a closer look at the logs from your machine, which may contain more detailed information about network connectivity during that timeframe. Could you please do the following? R…

[rbtdanforth]

What is often apparently an overheating problem it turns out is frequently something else. Most often the ribbon connection to the laser head has an issue that it is not tightly plugged in or otherwise a bad connection .

[marmak3261]

No problems with exhaust? Flow good?

[jbmanning5]

Did that help?

[vee]

I apologize for the continued trouble. Logs are stored on your Glowforge for Wi-Fi connection and initial setup details only - they do not typically provide information about errors that occur during prints. If you’re having trouble, the most effective way to get help is to contact support, so thank you for doing so. We’re already working with you via email, so I’m going to close this thread.