So, I recently purchased a glowforge and on the very first day of unboxing it did not work. Within 48 hours of continuous opening and closing the lid and letting it “download packets” with the lid open and turning it off again and then turning the modem off then turning them off in alternating order blah blah blah blah and oh yea, checking all the connections on the infamous black cable it started working for about two weeks then started having the same issues. I then received my new black cable and I bet you can guess what happened next. Absolutely nothing. My uncle is a highpowered attorney who has experiences with false advertising suits and I am posting this on the forum to see if the rest of us are also interested in pursuing legal action. If this post gets taken down, then I will also make sure to have proof of that as well which will only strengthen the case. My friend writes for two major tech magazines and have shown interest in this as well and if there isn’t any mass change we will be writing up a few blogs and an editorial post that will hit the newsracks. I know glowforge has been able to continue this poor performance for the last few years but unfortunately they’ve definitely messed with the wrong business owner this time. I look forward to everyones thoughts on this issue and I hope we can come together and find a solution that actually works.
Feel free to shoot me an email at firstname.lastname@example.org or a text 6023234908. The more personal stories I can get the stronger our case will be. Further, the more shady and impersonal acts that glowforge partakes in, the stronger our case will also be.