I am beginning to feel helpless… I have tried every piece of advice that I received on the facebook support page.
My WEEK OLD machine is not working, unbelievable for the price of this product.
I’ve used it for less than 2 hours, approx. 7 times.
Yesterday I noticed my engraving was faint, despite full power and proper settings… next thing I know the machine is making a strange clicking noise and the orange light is on.
I have disconnected and reconnected the cable for the printer head, taken apart the lens (cleaned and reassembled), cleaned the exhaust… all of which should not need to be done yet, on a brand new machine…
Our wifi works just fine… and the temperature in the room was 67 degrees, I also opened a window to let cool air in.
The chat option lead to “outside of my knowledge, email support” so now I wait…
7 orders lined up, on this large investment that sits… useless.