Clicking Upload Button acts as if I clicked on Trace

Community Support
1

That’s pretty much it … whenever I click on the Upload button, it’s as if I clicked on Trace.

I’m using Safari (Version 10.1.2 (10603.3.8)). This worked fine up until 2-3 days ago.

Right now, the top of the “Home” page says …
NEW DESIGN: the “upload to cloud” image in a blue button, the “trace” image in a blue button, (and then the word) “Trace” (all on the same line).

Furthermore, hovering the mouse over the Upload button shows “https:://app.glowforge.com/trace” in the bottom of the Safari window.

I haven’t tried any other browsers, but this WAS working. I have restart Safari. I have restarted the GF. I am currently working around this issue by opening an old project, selecting everything, deleting it, and then clicking on “add art work”. But this is far from ideal.

2

Thank you so much for the details. I’m looking into it now. As soon as I have more information I’ll update this thread.

3

Somebody mentioned in another thread that they found the actual buttons were offset from the graphic - try clicking on the other side of the Upload button?

Fingers crossed!

2 Likes
4

Ha! You were right! If I click just left of the “NEW DESIGN” text, I get the familiar file dialog popup. Seems like some weird layout bug that got past their QA. I also see the same bug using mobile Safari on iOS. I can’t believe more people are hitting this issue.

Thanks!

1 Like
5

I only had the problem on my iPad Pro - never on the desktop. Though I have switched to Chrome now because it works better.

6

Thank you for letting us know about this! I’m going to close this thread - if you have any other questions, go ahead and post a new topic.