We’ve just received our Glowforge Pro (yay!), but are concerned about the cooldown times.
For our first print we uploaded and etched our own design, everything went smoothly and it finished in the 9ish minutes that it estimated. However, at the end of the print the web interface dialog box says that the print is complete but warns us not to lift the lid until the cooldown process is complete. In the top left of that dialog box it says it is currently cooling down (though the big fan shut down right after the print finished), and the dialog box just says ‘cancel’. It has been in cooldown mode for more than 20 minutes.
Is it normal to take longer than double the print time to cool down, or is this a software glitch?