I was doing an engrave of a sign on Proofgrade Maple and after a very long planning session it finally completed and told me it was going to be a 4 hour engrave (amazing for a 23K SVG) and it starts to draw the preview (the red demo animation on the bed) it animated the first maybe 1/4" and then I got the “sorry an error occurred”. Default settings for engrave (graphic) and cut.
Thanks for letting us know about this, @henryhbk. We’re looking into it. There’s a problem with our software in handling very large engraves and it looks like that what’s happening here.
In the meantime, it may help to divide your image into pieces and print them one at a time, as shown below.
Click on the “SPLIT IMAGE” tab and enter the number of rows and columns you want to split your image into
Choose PNG
Click the blue “SPLIT IMAGE” button. The software will split your image into the number of rows and columns you specify and automatically download a zipped file of the pieces.
Create a single file with all the pieces
Locate the file on your computer (where your downloads go) and unzip it
Mac: Double click on the file to open it
Windows: Double click on the file to open it, then click “Extract All”
Open a new file in Inkscape (used for this example, although other software will work too)
Choose File > Import and select all the images from the zip file
Line up the images up so they are seamless. In Inkscape, when you drag the images near each other, they will snap together. (If they don’t, go to View > Show/Hide > Snap Controls Bar and adjust the settings.)
Select File > Save As and save the file as an Inkscape SVG file
Upload and Print
Sign in to app.glowforge.com, click “Upload” and choose the file you savedEach piece of artwork will import as a step in the app. Click on a step and choose “Ignore.” Ignore all the steps but one, and then press “Print.”
When that print finishes, leave your material in place
Set the step you printed to “Ignore” and print another step
Continue ignoring and printing until you’ve finished
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.