Credit for defective proofgrade?

How do I go about requesting credit for proofgrade with random knots that won’t fully cut through? I received 18 sheets of 1/4" walnut and 4 of them had knots in some small areas that would not cut through so I wasted four sheets. Cut settings were all the same for all 18 panels and 14 of them were fine. Thanks in advance.

Use the “contact us” form on the support page.

That’s the only official way to get in touch.


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