I was hoping I could get some help from everyone here.
When I engrave a large board, it’s easy to tell that one line, all across the board, isn’t aligned. It’s crooked . I’ve tried tightening the belt, but not sure what else to do to fix it.
I was hoping someone could shed some light on this, considering it’s one of the busiest times of the year!
I’m attaching an image of a Santa board I engraved, and you can see it clearly on the word “love” as well as another board with crooked engraving (towards the right is more evident).
That looks like a movement offset. While it might be in the file, it looks more like the head skipped a step in the left and right movement. This can be due to the head hitting something or due to dirty rails or a belt pully or belt tooth with debris in it. Have you wiped down the rails recently?
I would email Glowforge support. Note that it can take up to a week to get a response. Show them all the photos you have and list specifically what steps you have taken to address the behavior and specifically which parts you have inspected and what that inspection has revealed. Be specific! This will help them get a plan of action for you.
In addition to the info Ben suggested above, the exact time (including timezone) and date of an example print will help them review the relevant machine logs.
