Why does it take days and days and then a couple more days for a reply when you open a ticket?
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I don’t know the answer and they usually don’t comment on here as this is just members but most likely Short staffed, multiple tickets, Troubleshooting, time to preform task, follow up emails to close out a case, might be close on weekends (not sure their hours). Like I said this is just speculation
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It’s been a busy few weeks - we have a whole new cohort of people joining our customer care team to help over the holidays who are going through learning. As a result, our response time slipped from our 24h target to 30h. It should be coming down quickly now. My apologies for the delay!
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I saw @rbtdanforth provided a link to our “Contact Us” page, which includes the number for phone support. That can be a faster option and it’s available 7 days a week during office hours below:
1 (855) 338-2122
Phone support:
Monday - Friday: 8 am - 3 pm PT
Weekends: 10 am - 3 pm PT
If you are reaching out to support for technical issues or troubleshooting, we encourage reviewing the Help and Learning Center page below:
The page includes actions and items we suggest having readily accessible when you contact support. It can significantly speed up the troubleshooting process and lead to a faster resolution.
Last, you’re always welcome to post in the Glowforge Community or our Discord channel. We want you to be able to print without complications and make sure users are aware of the various resources available.
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