Customer with Thudding Noise in Machine, and Stuck Scanning

Update: Sorry gang, she opened another one after I set this one up for her, so you can close this ticket. Link to her new thread:

Previously on this Bat Channel

I’m setting this thread up for a customer who needs to create a ticket of her own.

Original problem report on another post:

Stuck Scanning and the entire carriage is making a thud noise - #17 by neferene1

@neferene1, you can reply in a post on this thread and give any information that people ask you for. If you can, please shoot a short video with your phone and load it to Youtube showing the problem. That will help to diagnose it.

The bed image won’t refresh. It’s got the image from the last thing I was working on. It goes from scanning, centering and focusing. I’ve been reading and maybe I need a new cable? I wish I could buy it on the GF website. It seems like a common issue. If that’s not the problem, I’d just like to know how to get my GF basic up and running. Thanks

This one can be closed. :slightly_smiling_face:

Thanks for bringing this to our attention. I’m going to close this duplicate ticket.

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