Your GF measures from the height of the crumb tray so it doesn’t accept heights over .49". Instead of telling it 1.69" high, just use set focus to measure it automatically.
Try putting a scrap of cardboard or wood under the cutting board and try it again. You MIGHT just be a weird height that the Glowforge doesn’t like. Boosting it up a bit, that might help.
WOO HOO! I’m so glad to hear that the advice @linefeed provided was helpful, and you were able to complete your print.
I’ll close this thread for now, but please don’t hesitate to reach out to us at support@glowforge.com if your happen to run into any more trouble in the future. We’re here to help!