Happy owner with a fully-functional machine.
The shipping box was damaged, three out of four handles missing and both inner and outer boxes torn so that replacement handles could not be installed if needed.
I don’t expect this to be replaced right now, but I am concerned about having to pay for replacement shipping materials if there was ever a need to send it back. I did search, and a similar question was answered here stating that they would ensure the owner wouldn’t have to pay for replacement shipping materials if needed. Thread closed.
That’s a perfectly acceptable response, but I know I’m not alone, and without a way to “register” our issue, how can we be sure we won’t be required to pay for new shipping materials if needed?
I would have sent this as an email, but (as I’m not alone) think many people would benefit from this discussion.
Thanks for an awesome product, Team GF!