I’m sorry for the continued trouble. I took a look at the most recent logs from your unit, and it appears that you were able to print yesterday and the same focusing errors were not occurring. Could you please confirm whether this is case?
In these logs I also saw that there were some activities expiring as of yesterday. When I saw this, I pulled some data from the last few days of use in order to investigate the slow performance you’re seeing. In these logs we have a record of the average signal strength the Glowforge is capturing from the network it’s connected to. On average, this signal strength has been low over the last week, with average strength at around -62dBm as of today. For more context, on networks with very good signal strength, this will often run closer to -30dBm. A signal strength at -70dBm or lower would be very difficult to stay connected to.
Here’s what I’d like you to do, if you’re still having trouble: please contact your internet service provider, and ask if they’re able to run any diagnostics to measure the performance of your 2.4GHz frequency band. Please explain that you’re having trouble with the connection of one device that only uses 2.4GHz, and our technicians were able to verify successful connections and no dropped packets, but low signal strength (around -62dBm).
There may be an issue with the performance of the 2.4GHz band on your network. Because this band isn’t exclusively used by many devices, the issue might not be seen on other things that are connected to your network.