I finally got my laser cutter going in class!! the Kids love it! I am having them do the ruler as a practice, and it has worked fine all day, but now it will not load into the GF app. Is there a limit on the number of times we can print these? Is it possible to download the SVG file?
Thanks
Dieter
SV Middle school
Nope! Print away! 
(No, we can’t download the Glowforge files to our computers. If you want to personalize it, you can drag some artwork or text onto it when it is open in the interface.)
Hmm must be a glitch then. It would not load either of the rulers, but would load other designs. We will check it out tomorrow.
Make sure you are exiting the file by clicking the back arrow to go to the Dashboard before starting another file. That saves the file as you last had it when it was closed.
Here is what most likely happened: while you had the design open, the ruler got selected and deleted so now you have an empty window. No problem! All you need to do is click on the “…” and choose Reset Design. This works for any Glowforge-supplied design.
Also, if you like rulers and want to customize, there’s plenty of designs in the free design area
Thanks for the help everyone!
@dieterkutz You may not see a design (and see a “No Artwork” message) if the original design’s artwork was deleted while preparing a print. When you edit a design on your Workspace, the changes are automatically saved as you make them. That means that if you close your browser, navigate to another page, or just hit refresh, your work will pick up right where you left off.
Should you make a change by mistake, you can use undo any time until you leave or refresh the page. As @cynd11 mentioned, if you want a clean start, you can always go to your dashboard and click the upload button to upload the file again. If you got the design from the catalog, then you can start fresh by opening the design, clicking on the three-dot icon, and choosing “Reset Design” to remove all changes.
Could you please try the following steps for me?
Open the design in the Workspace of the Glowforge app.
Click the “…” button
Click “Reset Design”
The artwork for this design should load into the Workspace, and the following message should appear in the bottom right corner:
Let us know how it goes.
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.
