Thanks for the help everyone!
@dieterkutz You may not see a design (and see a “No Artwork” message) if the original design’s artwork was deleted while preparing a print. When you edit a design on your Workspace, the changes are automatically saved as you make them. That means that if you close your browser, navigate to another page, or just hit refresh, your work will pick up right where you left off.
Should you make a change by mistake, you can use undo any time until you leave or refresh the page. As @cynd11 mentioned, if you want a clean start, you can always go to your dashboard and click the upload button to upload the file again. If you got the design from the catalog, then you can start fresh by opening the design, clicking on the three-dot icon, and choosing “Reset Design” to remove all changes.
Could you please try the following steps for me?
Open the design in the Workspace of the Glowforge app.
Click the “…” button
Click “Reset Design”
The artwork for this design should load into the Workspace, and the following message should appear in the bottom right corner:
Let us know how it goes.