I have cleaned the lens and taken of the head a couple of times now and this never happen to me before for some reason the area that holds the head and moves the head derailed and is hanging of the tracks. I would think that this is not normal for this to derail like that. Please help
Starting at step 7 of the following instructions might get you back on track:
I see what you did there.
thanks JB got it was about to panic again didn’t want to sent in for replacement again lol
I’m sorry you had some trouble with your carriage plate.
I see you are back up and printing, so I’m going to close this topic.
Please post a new one if you have any other questions!