Design catalog and shop credits

Ticket# 72781

I submitted this ticket on February 20th at 0102PM PST and have not gotten a response with the exception of the automated one.

Sorry to hear it. You’re in the same boat as a couple of others. Must be a rise in tickets or a fall in staff. Hope you get support soon!

Yeah I am not sure whats going on either. This is the first time for me that it has taken longer than three days, but I am still waiting for a response. But I am pretty good at waiting.

So I am now at 10 days without any response other than the automated response I received via email. Even if the response is we are looking into the issue it would be greatly appreciated. Thank you.

Non-critical requests for assistance are taking longer these days, and they have reflected that now in the wording of the auto-response. I’m sure they have some kind of triage going on.

I understand that, and don’t expect a super quick fix. But aknowliging your existence generally gives a better feeling of resolution to come. A computer response and 10 days of silence is not what I expected.


Eh, you know, if they don’t have the people, they don’t have them. I’m sure they’re doing the best they can, and they’ve always got a shingle out for Customer Service positions …but it takes a special kind of person to do customer service and put up with pissed-off customers all day long. (Not a job I could do for pay.) :smile:

Oh, it’s easy to put up with them - but not so easy to put up with them and stay employed. :slight_smile:


I couldn’t do their job by all means. I would last right up until I got someone really disgruntled and would get fired. The support I have received has been amazing. Just more frustrated at this point.


Must have been really backlogged. As usual they took great care of me an my issue was resolved. Thank you to Rachel W for taking care of my issue.

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Thanks for your patience - I’m glad we got everything sorted out for you. I do apologize for the longer than normal response time, we definitely strive for a quicker reply that what you experienced, and I’m deeply sorry.

Thank you again for your patience!