Did my order go though as it should have?


#1

Hi
i just got an email from Bailey saying i didnt use my discount/bought a GF, so you guys had made it so it could be used longer, but i have already ordered and payed for one.
Did something go wrong? :confused:
regards
sara


#2

Uh oh! @bailey can take a look and see if your discount was applied. If you purchased with a different email than you used for the list, it may not have been.


#4

I used the same email, thats why i got a bit confused :no_mouth:
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#5

Just piping in that I had the same thing happen to me. I replied to that email and now have had a ticket open for five days with a lot of interspersed back and forth - @bailey confirmed Glowforge sees my credit card transaction and everything, but they seem to have no record of my order?! Will update here if there is any progress on a resolution…


#6

Just following up that @bailey did help me resolve this problem by issuing an order receipt and getting my order into the system (and kindly making sure I have my place in line per the timestamp on my original confirmation email). She also mentioned that this was very much a unique anomaly, so not indicative of their general service.


#7

Thanks, looks like i have the same issue then, did you email her directly or?


#8

It started that way, as I just replied to that “Glowforge mistake” email - but eventually that lead to a support ticket. It looks like you could possibly submit a request to open a support ticket here if that hasn’t happened: http://faq.glowforge.com/
(I also mentioned your situation / linked to this post in my last message about an hour ago)


Did my order got through?
#9

thanks, ill see if she contacts me, if not ill try the support ticket system.
Thanks for the help :slight_smile:


#10

Tickets are the best way to make sure things happen, eventually. Email is a good way to poke us if something urgent is going on.