Dirty Camera Lens?

head_camera

#1

So I just set up my new GF Basic and noticed this strange black blurry squiggly. I used a micro-fiber cloth to wipe the camera lens but the squiggly is still there. I’m guessing it’s a piece of dust or something stuck inside the camera lens.

Anyone else having this issue? Any idea on how to remove the squiggly?

Thanks!
Mindy


#2

There are instructions for how to remove and clean the lens here, in the Support button on the app:

https://glowforge.com/support/topic/cleaning-service-and-moving/cleaning#things-that-need-wiping


#3

Thanks for the answer @Jules!

@mindy_tom4 Could you wipe the lens according to the cleaning instructions and let us know how it goes?


#4

That’s for removing the laser lens, not the lens on the lid camera, which isn’t end-user serviceable.


#5

Right, of course. Sometimes I whip through these a little too fast. (She won’t actually need to remove it to wipe it.) :smile:


#6

The person already said they wiped it. Looks like you whipped through it a little too fast the second time too :wink:


#7

Gee whizbangers.


#8

Haha, yes I’ve already wiped down the camera lens. Still not sure what the issue here is. @semhar, any ideas?


#9

I usually end up doing the “whoops - skimmed email reply” on work emails.


#10

@mindy_tom4 thanks for your quick response!

Unfortunately, we’ve found that we need to replace your Glowforge. I’ve followed up by email with additional information.


#11