Disconnection between computer and Glowforg

Community Support
1

I got frequently disconnection between the computer and the Glowforg device almost on each job.
it means every time after finish a job I need to turn the device completely off and restart again. This makes me sick. I’m really frustrated. Is there any update or did I miss something?

2

If it’s disconnecting from the internet you may require a new router or a signal booster. You could also try moving the router closer to the machine if that is an option. It is very picky about signal strength.

2 Likes
3

Thanks for the respond. I’ll do that. I’ll try

4

WiFi signals in houses are a PAIN. So many things can cause a signal degradation, your best bet is to get some boosters around the house. I used the Orbi system for a couple of years but switched to the Xfinity pods once we went with a new router. We have 6 around our house and WiFi signal is awesome. Gotta do it…

1 Like
5

yes that will likely get you going!

My forge BEAMER sits right next to our Router and its built in wifi.

I have a second router in the basement to isolate generic wifi nonsense from the main house network, that has BEAMER, printers, TIVO’s etc. on it.

6

Hello sarseval83,

I am very sorry you are running into Wi-Fi issues with your Glowforge printer. One thing you can try is connecting to a hotspot if possible. This way we can rule out any issues with your personal Wi-Fi network.

Your Glowforge needs internet access. However, it does not need to be connected to the same network as the computer, phone, or tablet you are using to print.

Once the Wi-Fi hotspot is broadcasting, you can connect to it by following these steps:

  1. Turn on your Glowforge.
  2. Wait 30 seconds. Then hold down the button for ten seconds until it glows teal.
  3. Navigate to setup.glowforge.com and follow the instructions on-screen. When prompted to connect your Glowforge to Wi-Fi, choose the hotspot you created.
  4. Once Wi-Fi setup is complete, go to app.glowforge.com and try a few prints.

Let us know how it goes!

7

Hi @sarserval83. It’s been a couple days since Ray’s response, and I wanted to check in with you to see if you were running into any issues with the connection of your Glowforge to your network. Feel free to give us any update, and we’ll be happy to continue any troubleshooting until your up and printing. Thanks!

8

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.