Discussion of August 2018 Update

[dan]

@public2

Do you have a retail price for the filter yet?

I’m not sure what you mean?

@public2

Do you have any comment on the recent Glowforge fire that was reported on social media?

@public2

What kind of information can you glean from Glowforge’s logs of the print job that resulted in the incident?

We don’t comment on individual customers. We haven’t shared how the software that collects sensor data works (and it changes periodically as we learn new ways to improve the product based on sensor data), but we wrote a bit about how camera images in particular are used here: How We Troubleshoot

@public2

• Who owns that data? What are Glowforge’s policies if the user requests that data? If the user’s landlord or insurance company requests it?

Our commitments to you are in the terms and privacy policy. Anything else I say might be construed as extending or changing those commitments, which our friendly neighborhood lawyer would not appreciate, since we spent so long getting them set in the first place.