I know. I hate it when someone keeps ignoring warnings that they can’t possibly do what they say they’re doing and persist in doing it anyway despite the best intentioned warnings that they’re doomed to failure. I mean, the nerve. Just frosts my cookies.
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“testing our Air Filter exhaustively”
This is a good pun.
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Chuckle! It is…totally missed it! 
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I second that! And what’s behind the door we got a peek at today is the frosting, whipped cream and cherry on top! It really is awesome and I’m a jaded kind of guy normally 
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My husband says the same which in the past I just brushed off, I actually expected at least 1 delay. I really was fine with the other delays but this one hit me pretty hard. If I won’t get mine until Oct. I don’t know if I can talk my husband into sticking it out, not to mention all the interest we lost if my husband decides we need the refund will be a bit painful. It also means no type 1 diabetic camp for my son this year unless we do the refund… I feel like a pretty crappy mom for wanting to stick it out.
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It seems to me that no matter how careful and specific they are with any database or algorithm, or how broadly they word it that it is just an estimate, educated guess, etc, where your delivery is, and so forth, that anything more specific or individual than currently disclosed would be another tool used to clobber the company even more. Hello, the estimate was shipping July 27, I didn’t receive my tracking information and a shipment until July 30. The company lying more and more.
Glowforge is shipping. The shipping is slower than expected, or even desired, because they want to continue producing a quality machine. It is speeding up as they ramp everything up to full production. They are making something that has never existed before, an affordable, high-quality, hobby laser that can also double for professional use. Do we want them to reduce quality to produce faster? Do we want them to produce slower so they can build a shipping estimation algorithm that cannot possibly be accurate more than a few days out at this point in the process.
Now I don’t expect to be a beggar in this situation, and so far I’m not. The flip side is that I’m not going to become excessively demanding at this point. Every delay, while frustrating, has been to be able to provide a quality product. While this has delayed my own plans and things I’ve been trying to do (including for my own family), I approve of the reason for the delay. Rather than rush to market a bad product, they ate crow, mud, and took beating after beating over delays to produce a truly quality product and be shipping it. Many companies have taken the other path, shipping a bad product quickly to get it to market “now”. They have offered generous rewards to compensate for the delay where they could have said nothing except, “Just wait until we ship, or cancel”. And if you decide the product isn’t for you, or the delays are too much, then you can choose to cancel for a 100% refund, and they have been meeting those demands up front with alacrity.
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According to the spreadsheet someone started, someone who purchased in 2016 has already received their laser.
Disclaimer: This is NOT an official Glowforge spreadsheet.
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I would send Support an email and update it now (as @Dan said was an option) because it will put you in the US pile which may ship before they look at the Canada pile. You may get unnecessarily delayed if you wait until you get the email to move into the correct delivery country pile.
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The machine is the Glowforge. While the filter comes bundled with the Pro, it is a separate device. If nothing else, this is demonstrated by 2 facts.
- You can get the filter for the Basic.
- The Pro operates without it.
The additional money for the delay has always been disclosed as running specifically until your Glowforge is ready to ship. Might it be nice if that measured to the receipt of the last box, not just the shipping of the Glowforge? Yes. That isn’t the commitment that was made, though. The commitment that was made was until your Glowforge is ready to ship, whether you accept it then or not. Bear in mind that Glowforge never needed to offer any compensation for the delays as far as a business agreement with the buyers. They did that as an extra.
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That’s my exact concern. I ordered October 2nd 2015 and I already see people who have ordered after me receive their shipping notification.
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I have been waiting and waiting ever since this product first launched and backed you. I, like many on here, chose to remain quiet to give you guys room to work. But now, after reading a lot of the comments from the forum, it is giving me a feeling that you do not care about your customer, especially international customers.
You are now telling me because I am not in the States, I have to wait the longest even though I have backed you since 2015! You are saying that someone who ordered in 2016 is now using the machine while I am still waiting and being upset by your news?
I have seen a few of the replies that say we could simply get a refund.
My feeling towards that comment is that you know you are now funded and now that the product is almost done, you don’t care about the customers that pre ordered anymore, because there would be plenty of people out there wanting your unit anyway. This is not a good feeling.(I am not sure if anyone else agrees with me on that too.
We, as customers, have put faith in your company to provide us with the best possible product that you could make in the timeframe that you promised. (which was 2 months 2 year ago)
We have been very loyal for 2 years now.
We are there to financially backed you up as you start.
We have been telling our love ones about you.
We have been taking heat for you from our love ones
You have even asked us to refer your machine to anyone that are close to us!
But you have disappointed us yet again.
Your ‘compensation’ means nothing. It feels like a sample pack from any printer that is showing us how good ‘proof grade’ material is. It feels to me like it is more of a marketing tool than a compensation.
This is not how we would like to be treated.
We just want to know when we will actually get the unit. Not a time frame of 5 months but WHEN exactly. A quick run of your database of the number of orders matched with the number of production per week should give us a pretty good idea of of when each batch could be shipped out.
We just want to be treated fairly.
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I feel you big time, I think our family really needs this machine for my business but I am letting down my son for wanting to stick it out … If my husband doesn’t demand I get a refund I am going to have a crying teen on my hands. I am seriously having an anxiety attack just thinking of telling him he can’t go to the one place he feels normal and their are other kids like him once a year, but with that being said our family needs this for a source of extra income, I feel sooooo guilty for wanting to stick it out. I didn’t complain with any of the other delays but this one stings.
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It is. Not sure if that helps but it really is a pretty damned awesome piece of hardware & software. I use 2 others (a cheap Chinese 40W and a 60W Redsail) and I haven’t turned one on at all since I got the Pre-release unit to test a couple months back and only used the other one once. That says an awful lot about how good the GF is.
Not a single Pre-release or Beta user has decided it wasn’t worth the wait after getting a machine to work with.
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Thanks. Your comment was exactly what I needed to read. Thanks for putting a smile on my face. You’re a good egg.
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You can also click on your Email when you go to https://glowforge.com/. You will see it on the top right hand side in black. After you click it on the left side you will see something that says purchase history, the purchase date will be on the far left along with other order details. I hope that helps!
You should email support and tell them your country. That will get you set right for shipping order.
Note that ~70 of them are staff.
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I could not resist.
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Doesn’t sound like the Pro is ready either. Let me clarify what I believe I read, I believe the Pro unit is functional. Functional being the key word. I guess you could put anything in a box and call it ready.
I would have to disagree with it being a full featured production unit at this point. Sure, it is capable of being upgraded to accommodate a feature that is not functioning now. That too can be delayed, right?
Maybe when “capable of” reaches “the ability to” then this should be considered “ready.” Quite ambiguous actually… Glowforge was at a stage where they were “ready” to ship, or the Glowforge is capable of everything we said it could be “ready.”
[quote=“jason.fuller0, post:193, topic:8394”]
Glowforge never needed to offer any compensation for the delays as far as a business agreement with the buyers. They did that as an extra.
[/quote] Fact is, they did. And, they listed what the terms were.
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