@dan even better. This means that publishing dates now, with data on hand, will result in updates which reflect the improvements and remove a lot of ambiguity about now or in the next 5 months or so.
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Pretty sure every scenario has played out in the minds of each customer. With the exception of delaying development or causing a financial crisis for a company that we need to survive (remember the Glowforge is cloud serviced) just donāt see what demands will buy us. I doubt the company is capable of estimating individual deliveries beyond a few weeks and every instance of a delivery late by 3 days will just require more individual attention. There are literally hundreds of requests in the hopper for improvements and Support changes. Few of which are less important than knowing whether a unit is coming in September or October to me. Just my opinion. There are lots of others.
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We plan to maintain the cloud service for many years, and allow for customers to modify their firmware in the future should the cloud service become unavailable.
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I am a little miffed that ONCE AGAIN production/delivery has been pushed back into the future. Before it was said hundreds and thousands per month when referring to production. About how great the production facility was (FIRST RATE!).
And then, nearly 3 weeks ago when it was beneficial for Glowforge, they announced the start of production. And that despite the actual order date, production units might well be shipped to āregularsā from this discussion group.
But, @dan cannot (or wonāt) discuss the rate of production ramp up, nor will he discuss the mix of basic versus pro production come 1 July 17. Someone said to āhire an internā to determine (or at least make a well educated guess) as to when, for example # 1258 on the basic Glowforge production list will make itās way down the production line (+ or minus a week would certainly be OK).
Instead we get more PUSH BACK. I think you might be taking too many lessons from the other Washington when it comes to getting stuff done.
PS. My wife has been on my case for months about āwhen is that Glowforge thing really coming ā I think they have your money and are laughing at all of youā.
Please, please --> give us a better clue as to ratio of production and rate of production.
Brian
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Whatās bugging me is the ārebateā Iām supposed to receive for hustling for you and selling 10 other people on waiting for this thing.
I asked if it could be used to upgrade to the pro or filter, or if I could get my refund while I wait. I was told that āItās in the hopper.ā
Wellā¦ It never came OUT of the hopper. Which means Iāve been ignored.
Two years. TWO YEARS. And the compensation is meh.
Iāve been buying stock to engrave this entire time so I have a pile of stuff waiting that I canāt sell bc no forge.
My partners are beyond livid with my crap business decision, and Iāve run out of excuses for GF.
Super unpleased.
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iāve seen this request before and never understood it. why would they send you a refund for referrals when that referral could still cancel?
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Thanks, @julybighouse and @dan
I
figured that would be the case,
That being said, what I am really trying to figure out though is, I ordered in the first 24 hours of the original campaign, so I would assume I am fairly high in the queue, that being said I was international at the time of order, which put me in a āthere will be delays due to regulationsā category. Now that I am not in that international group or at least shouldnāt be seeing as Iām in Detroit. Will updating my order result in me being put into the:
- US queue relative to my order date
- to the back of the US queue
- is my order stuck in the Canadain queue regardless
Only Support can tell you for sure. Guessing it would be number 1 after you clear it up with Support. But you need to tell Support that you are now in the U.S. Otherwise they would skip over you until deliveries were ready for Canada. Once you have a U.S. address you should be in the U.S. pack with an earlier delivery date.
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Likewiseā¦ I always understood that if a person wants to upgrade from Basic to Pro, then have the referral discount applied to the Pro, thatās doable.
Itās not a ārebateā or ārefundā ā itās a discount off the final price.
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Thats what Iād hope.
Iāll update the thread when i hear back from support incase there are any others in a similar situation.
cheers
Ditto
perhaps philosophically but itās 100% a refund in practice. your laser ships, you get $ back when their laser ships.
either way i find it hard to justify granting it early.
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Yupā¦ I had an issue with it when it was announced months ago but got shouted down.
Now Iām just quietly waiting for the next āregrettable delayā announcement before mine gets kicked around by shipping. I really hope itās not UPS. Theyāve left shipments at other businesses because āit looked safe.ā And by āit looked safeā they meant the doorstep of a business that was closed and no one around.
definitely ups so far; too bad you have a terrible local route driver. gets pretty frustrating sometimes huh
Yup. Finding out they left $3200 worth of product somewhere just because they couldnāt be arsed in to finding our place warranted a pretty angry phone call, I think. 
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How many Pro units will be shipping out by June 30th? Is there a way to know what number we are in line? I do realize this sounds childish but I did hope those that ordered before the campaign would have more of a head start with their machinesā¦ donāt hate me! lol
its not stolen at any point that money is available for you to get back in the form of you canceling your order
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I wasnāt aware that you could order before the campaign. 
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Yeah, this is the one thing that has really upset me throughout the whole process.
Waiting is frustrating, but I think they are doing a great job communicating the reasons and I totally believe them when they say itās because they want to send us the best product possible. However, as somebody who purchased on the morning of the 4th day (and have spent a lot of time on the forum to boot), it kind of makes me mad that I might have to wait longer than someone who signed up almost a month after me.
I keep hearing that it wonāt really make a difference, but currently there are 174 regulars. At the rate things are shipping that could equal a significant delay. Even a couple of weeks feels like an unfair thing to ask.
Sigh.
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