Unfortunately, we were warned early on in the PRU days to not attempt to adjust a loose lid camera - it screws up the alignment badly. They are supposed to be glued into place to keep that from happening.
Your best bet at this point is to wait to hear from Glowforge what they want to do about it. Maybe they can talk you through adjusting it correctly, or they might choose to replace it.
I’m not clear if I’m on the same page Jules. To be clear we didn’t adjust lens/focus. What was hanging off the lid was the last 1.5" inches of the entire 5" plastic camera housing. It’s position and focus were not moved.
Agreed, level is nice but really doesn’t matter unless it’s way off. Flat is the important part. Few desks or tables are actually dead flat despite what they look like.
@glowforge9, I just test shimmed mine individually with a wood business card on each of the corners. It was amazing how much play that introduced in the lid when on the wrong corner. If you have strong fingers you can gently lift the weight of each corner just a little to see what I mean.
Ahh, understood @rpegg, thank you . So we carefully popped GF on the hardwood floor for optimal flatness and lid fit came good - gap now same all way round. Interesting and noted for future. However, no useful change in camera distortion or coverage
The camera is definitely pointed incorrectly. The zero spot on the ruler seems to be placed over the left edge of the crumb tray. You can’t cut there. The head won’t go that far over. It’s probably showing an inch or so too far to the left.
Looks like a Support fix only unless your camera has come loose again.
I’m so sorry to hear about this. Unfortunately, we can’t resolve this issue remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll send an email shortly to arrange a replacement.