Does anyone know how to get a response from tech support

Does anyone know any secret tricks for getting a response from tech support???

We can’t call , only email and occasionally chat. Glowforge’s methods of tech support are unacceptable. My fan stopped working and I was told someone would be in touch. It’s a good thing that this is not currently needed for production. I don’t think I would have funded this machine if I knew there would be only occasional support and slow response.

Starting a thread here also opens a support ticket with a bonus that those here will try and help you first, but now you have two competing support tickets.

However a bit more detail about which fan and pictures will get more help relevant to your problem if folk understood where your problem was.

Here is a path to a working exhaust fan if that is your problem…


Which fan?


I just followed up in email us about this and we’re working on it there, so I’m going to close this topic.